1. Why Mr. John?
2. What geographic area does Mr. John Service?
3. What if a unit is inaccessible for service?
4. Why use portable sanitation?
5. What are the basic rental types?
6. How many portable toilet units do I need?
7. What are the minimum standards for service?
8. After figuring out what unit type and product fit my needs, what else do I need to place an order?
9. What are my payment options?
10. Who is responsible for graffiti and damages to portable toilet rentals?
11. Where can I get more information?

1. Why Mr. John?

Mr. John is an organization where the care and satisfaction of our customers is our highest mission. We pledge to provide quality products, innovative solutions, and the most professional service. We strive to make our company profitable and are committed to the development, safety, and employment of our team.
Mr. John is your one-stop-shop for portable toilet, office trailer, and mobile storage solutions. We offer:

  • Same day, next day, and emergency service, 24 hours a day, 7 days a week
  • Live customer service, sales and accounting departments
  • A large and diverse equipment fleet
  • A detailed quality control program
  • PSAI certified employees
  • A damage waiver program

2. What geographic area does Mr. John Service?

We service the areas outlined in the map provided. We will, however, sometimes service outside of the designated area. Please contact our customer service department to discuss details at (800) 642-3791 or customerservice@mrjohnpit.com

3. What if a unit is inaccessible for service?

If a service driver is unable to access a unit, he/she will call Mr. John’s customer service department immediately.

Customer service will ask the service driver a series of questions that will guide him/her through the appropriate steps before he/she can leave the site:

  • What is preventing you from servicing the unit?
  • Is there anything you can do to correct the problem at this time?
  • Did you talk to anyone at the site?
  • Did you call the site contact and customer contact?
  • Can you move on to the next stop and come back to service the unit later?
  • Did you do a walk-in service?
  • Is there any way to prevent this problem from occurring again in the future?

If customer service deems that the driver is unable to complete a full service, they will give the driver permission to leave the site.

Customer service will record the service driver, stop, reason, and time in a report.

The route manager will review the report and will schedule all missed services to be completed within 24 to 48 hours.

4. Why use portable sanitation?

Health Benefits

Portable sanitation provides sanitation facilities where sewer and water hookups are not conveniently available, enhancing the health and environmental factors associated with a project or event.

Environmental Benefits

Portable sanitation conserves water by using only 6 gallons of clean water to contain the 30 gallons of waste generated by a 10-worker crew during one 40-hour workweek. The same personnel, using conventional water flush toilets, could waste up to 2,500 gallons of clean water needed to carry away the 30 gallons of waste they generate.

Construction Benefits

Portable sanitation provides significant labor savings by minimizing lost labor time associated with leaving a job site to use toilets. The average time needed to make an offsite restroom usage is 7 minutes including travel time. In “Provision of Sanitation Facilities at Construction Sites,” a study done by the University of Missouri-St. Louis, contractors earned an 850% return on their investment in portable toilet facilities.
Outdoor workers who appreciate clean toilets have higher productivity and morale.
Assures site and building owners and investors that clean conditions are maintained on their property.

Special Event, Long-Term Benefits

Portable toilets are an ideal solution for where permanent restrooms are not feasible or to supplement their use. Temporary restrooms help eliminate the costs associated with building and maintaining permanent bathroom facilities.
At outdoor events, portable toilets in adequate numbers will generate revenue for event organizers because spectators will stay longer.
For a single day or weekend event, temporary restrooms can help accommodate guests at outdoor parties and minimize traffic inside the home and alleviate stress on septic systems.

5. What are the basic rental types?

Construction, Seasonal, and Long-Term rentals are portable sanitation facilities placed on sites or locations that require regularly scheduled service.

Special Event, Single Day/Weekend, and Wedding rentals are portable sanitation facilities placed on a site on a short-term basis that require irregular or on demand service.

6. How many portable toilet units do I need?

For Construction, Seasonal, and Long-Term rentals, each weekly serviced toilet unit can accommodate 10 workers (working a single 40-hour shift).

For Special Event, Single Day/Weekend, and Wedding rentals, each unit can accommodate approximately 200 uses with four (4) hours between uses before service is required.

The Americans with Disabilities Act requires that 5% of all units ordered be wheelchair accessible, or a minimum of one per each order.

For more detailed information, consult our Special Event Usage Guide.

7. What are the minimum standards for service?

For Construction, Seasonal, and Long-Term rentals, service is provided weekly.

For Special Event, Single Day/Weekend, and Wedding rentals, service will be performed when units are at 1/3 tank capacity.
Service includes:

  • Pumping or evacuating the effluent from the portable toilet receptacle into the truck holding tank
  • Recharging the portable toilet receptacle
  • Cleaning the interior of the portable toilet by scrubbing with brushes and towel drying
  • Providing toilet tissue
  • Performing minor repairs to the portable toilet as needed

Effluent is disposed of at licensed and approved disposal sites.

8. After figuring out what unit type and product fit my needs, what else do I need to place an order?

Residential customers:
  • Contact name
  • Mailing address
  • Physical address (required if mailing address is a P.O. Box)
  • Telephone number
  • Cell phone number
  • Location address
  • Location telephone
  • Product type (ex. Flush unit, VIP unit)
  • Quantity
  • Options (ex. Sensor light, Sink)
  • Delivery date
  • Pick up date
  • How long is the event?
  • How many people?
Commercial customers:
  • Company name
  • Contact name
  • Mailing address
  • Physical address (required if mailing address is a P.O. Box)
  • Telephone number
  • Cell phone number
  • Location address
  • Location telephone
  • Product type (ex. standard unit, VIP unit)
  • Quantity
  • Options (ex. hand sanitizer, sling, anchoring)
  • Delivery date
  • Pick up date
  • How long is the event?
  • How many people?

9. What are my payment options?

We accept all major credit cards, including Visa, Master Card, Discover, and American Express.
To open a commercial account, a credit application is required.

10. Who is responsible for graffiti and damages to portable toilet rentals?

The customer is responsible for theft, vandalism, and damages that do not occur as the result of normal wear and tear.
Common damages include:

  • Graffiti
  • Vandalism
  • Arson
  • Theft
  • Hit & run
  • Lightning
  • High winds
  • Flood
Damage Waiver

Mr. John also offers a damage waiver program to our customers. Enrollment is easy and available for all single unit portable toilet rentals.

Insurance

Rental units are not covered by insurance. The customer is responsible for losses from the time the unit is delivered until it is returned.

The insurance coverage is as follows:

  • All Risk Physical Damage – full value of unit.
  • Comprehensive General Liability and Property Damage with minimum limits of $300,000 each occurrence or $500,000 aggregate or single limit coverage of $1,000,000.
  • The customer’s insurance carrier must send a Certificate of Insurance indicating that Mr. John is an Additional Named Insured.

11. Where can I get more information?

For more information about Mr. John, please contact us at (800) 642-3791 or customerservice@mrjohnpit.com.
Any other questions regarding portable sanitation can be answered by contacting the Portable Sanitation Association International (PSAI) at (800) 822-3020 or info@psai.org