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By Chris McCarthy, Vice President

I always look forward to our annual Presidents Day Training Seminar with great anticipation. Due to the nature of our business, it is one of the rare occasions that our entire company can get together as a team. The focus subject of this year's event was customer service, and we discussed the different ways we can improve as an organization.

After presentations, round tables, games, and one-on-one conversations, I was able to come to this conclusion: We are a company that is made up of people who care deeply about what they do! Every single person that I spoke to took great pride in their work and had at least one idea to improve our customer service standards.

I would like to highlight a few other key customer service principles that were discussed during our seminar:

• Building strong customer relationships
• Creating exceptional customer experiences
• Responding to customer needs
• Maintaining a professional image including; appearance, language, and behavior
• Owning and resolving customer problems

By applying these core values we will continue to grow as individuals and as a company. I can't wait to hear the new ideas everyone comes up with at next year's training seminar!

By Michael McCarthy, President

Mr. John is a portable toilet industry leader in Western Pennsylvania for good reasons.

• We take care of our customers
• We take care of our equipment
• We take care of each other by doing our job with care and professionalism

Remember these qualities every day when you come to work. In the current economic climate, it is each of us who must look out for one another by doing the best job we can. Look for new opportunities and keep our image spit-shined.

Now is the time to be the pro that you are. Keep up the good work!

By Jeff Wolfarth, General Manager

I know we talked about a lot of things at our Presidents Day Seminar, but I wanted to make sure to remind everyone about confined space entry.

Septic drivers are the ones who would generally come into contact with confined spaces, but everyone needs to know what this means to them.

Examples of confined spaces would be manholes, septic tanks, and even the tanks on our trucks. These are places that you would normally never enter or probably even think about entering, but at some point someone could ask you to enter, usually to help them repair something.

Never, ever do that! Do not ever enter or let someone enter a confined space. Period.

Every day in America someone dies from the lack of oxygen in a space that they thought it was safe to enter. If the thought ever crosses your mind, think about what your loved ones would do without you. Think before you act!

By Megan Wolfarth, Training and Safety Director

Believe it or not, spring is just around the corner. One thing that comes with the thaw is mud. I think just about every driver here has been stuck in the mud at least once trying to service or deliver a toilet, and has suffered the consequences of a long, hard day. So how do we fix the problem?

One of the ways to prevent this is to get out of your truck and walk the path where you will have to drive. If you start to get stuck in the mud just walking to the toilet, chances are your truck will get stuck also. Call a site supervisor to explain the situation and see if there is any way for them to help while you are still on site. Most people are happy to help out if it means they will have a clean toilet!

If there is no way to remedy the situation while on site, call Nikki or Red in the service department immediately so we can get someone to fix the problem ASAP! There may be a supervisor or route relief person in the area that can help you out! Remember that the service department is there to help you fix the problems you are having!

If anyone has any questions on what to do, see your supervisor and they'll help you out! We are here to support you!

• John Sciulli (January 7) - John got a gold star from a customer in Butler, Pa. The customer called in to say that John always does a good job and cleans his toilets very well. Dynamite!
• John Piotrowski Jr. (January 29) – We received a call from the commissioner for the 3rd City Ward in McKees Rocks. She specifically called to say that John does an excellent job keeping up with the sidewalk on Island Ave. and wishes that the other companies kept their walk as nice as we do! Great job, Johnny!
• Grace Savatt (January 30) - Grace received a gold star from a customer in Coraopolis, Pa. The customer e-mailed Jeff to say that "Grace does an excellent job" and that they have been "relying on our company for many years now for port-a-johns and septic service" and he is "very pleased in the support provided by our employees". Great job!
• John Sciulli (February 6) - John had a compliment from a customer in Butler, Pa. He called to compliment John on the cleanliness of his toilets (always) and for never forgetting to change the hand sanitizer. Excellent work, John!
• John Piotrowski Sr. (February 13) – John got a gold star from a customer in Monaca, Pa. She said that John "did one (heck) of a job" cleaning her toilet! You should be proud!